Remote Seasonal Design & Customer Care Specialist

Minted; United States, Northern America, Americas; Hybride; USD 23 000 - 29 000; Plein temps

Résumé du poste

Minted is seeking a remote seasonal Customer Service Representative to support high-end customers during the busy holiday period. You will handle phone, email, live chat, and social media with warmth and ownership, navigate multiple systems, and resolve complex inquiries in a fast-paced e-commerce environment.

You are a thoughtful problem-solver with strong communication and multitasking skills, comfortable using CRM tools, and able to adapt to evolving workflows and product knowledge.

Qualifications

• Bachelor's degree or equivalent work experience.
• Fluent English (verbal and written).
• Experience with high-end customers and owning resolutions.

Responsabilités

• Handle phone, email, live chat, and social media with warmth and ownership.
• Resolve complex customer inquiries and fulfillment challenges.
• Leverage knowledge bases to provide accurate, context-aware answers.
• Navigate multiple systems to verify orders and update records in real time.
• Document interactions accurately in the CRM and share feedback with leadership.

Connaissances

Problem-solving

Customer-service

Multitasking

Communication

Tech-savvy

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Order management systems

Description du poste

Minted is seeking a remote seasonal Customer Service Representative to support high-end customers during the busy holiday period. You will handle phone, email, live chat, and social media with warmth and ownership, navigate multiple systems, and resolve complex inquiries in a fast-paced e-commerce environment.

You are a thoughtful problem-solver with strong communication and multitasking skills, comfortable using CRM tools, and able to adapt to evolving workflows and product knowledge.