Remote Seasonal Client Experience & Order Specialist

Minted; United States; Remote; USD 22,000 - 30,000; Part time

Job summary

Minted, a premium design marketplace, is hiring for a remote seasonal Customer Service Representative starting September 2026. You will handle phone, email, live chat, and social media with warmth, resolving product inquiries and fulfillment challenges while navigating multiple web tools.

You'll work in a small pod reporting to a Team Supervisor with regular leadership touchpoints, and schedules may include evenings and weekends across seven days a week.

Responsibilities

• Handle phone, email, live chat, and social media interactions with ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally.
• Leverage internal knowledge base to augment service approach and help customers find answers.
• Manage multi-system workflows by cross-referencing order information, design files, and inventory tools.
• Document customer interactions thoroughly within Salesforce or other CRM platforms while following data policies.
• Identify operational errors or friction points and share insights with leadership to improve the journey.
• Maintain a high bar: deliver consistently strong quality in every interaction.

Job description

Minted, a premium design marketplace, is hiring for a remote seasonal Customer Service Representative starting September 2026. You will handle phone, email, live chat, and social media with warmth, resolving product inquiries and fulfillment challenges while navigating multiple web tools.

You'll work in a small pod reporting to a Team Supervisor with regular leadership touchpoints, and schedules may include evenings and weekends across seven days a week.