Remote Seasonal Customer Support Specialist

Five Star; Sioux Falls (SD); Híbrido; USD 19.000 - 21.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid training

Shift differential

Temporary position

Remote work

Descripción de la vacante

Five Star Solutions is seeking individuals to help customers over the phone, email, and chat regarding goods and services for seasonal holiday orders. This BYOD, work-at-home role requires you to provide your own equipment and workspace within a set of U.S. states, including South Dakota.

Compensation starts at $14 per hour with a $1 shift differential for nights and weekends. The position is temporary (20–40 hours/week) with paid training and potential conversion to full- or part-time

Formación

• 3–6 months customer service or customer support experience preferred.
• 3–6 months call center or office background experience a plus.
• Basic computer skills.
• Quick learner and able to work independently.
• Strong phone and verbal communication skills along with active listening.
• Must be 18 years of age.
• A background check applicable with state and federal laws will be required.

Responsabilidades

• Manage large amounts of inbound or outbound calls in a timely manner.
• Take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat.
• Follow communication scripts when handling different topics.
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives.
• Access company and client resources provided to accurately handle the call.
• Seize opportunities to upsell products when they arise.
• Skillfully change from one task to another without loss of efficiency or composure.
• Be available at your desk, maintaining punctuality and attendance at all scheduled times.
• Remain positive and professional in all customer interactions.
• Flexibility to cross train as requested.

Conocimientos

Customer service

Phone skills

Active listening

Call center

Independent learner

18+ years

Basic computer skills

Descripción del empleo

Five Star Solutions is seeking individuals to help customers over the phone, email, and chat regarding goods and services for seasonal holiday orders. This BYOD, work-at-home role requires you to provide your own equipment and workspace within a set of U.S. states, including South Dakota.

Compensation starts at $14 per hour with a $1 shift differential for nights and weekends. The position is temporary (20–40 hours/week) with paid training and potential conversion to full- or part-time