Remote Seasonal CS Pro: Personalization & Orders

Minted; Utah; Remote; USD 23,000 - 29,000; Full time

Job summary

Minted is a premium design marketplace for stationery, art, and home. Our Customer Service team delivers elevated, nuanced solutions for pre- and post-order needs, guiding customers through complex processes with warmth and expertise.

This remote seasonal role runs September through December 2026, with a set schedule that may include evenings and weekends. You’ll work with CRM, order databases, and design files to help customers thrive.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Ability to communicate effectively in English, both verbally and in writing.
• Experience handling high-end customers and owning problems to resolution.

Responsibilities

• Handle phone, email, live chat, and social media interactions with ownership and warmth.
• Resolve customer concerns and fulfillment challenges promptly and professionally.
• Use internal knowledge bases and CRM tools to assist customers and document interactions.
• Cross-reference orders, design files, and inventory systems to process adaptations.
• Collaborate with leadership and provide feedback to improve the customer journey.

Skills

Customer service

Problem solving

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

CRM platforms

Job description

Minted is a premium design marketplace for stationery, art, and home. Our Customer Service team delivers elevated, nuanced solutions for pre- and post-order needs, guiding customers through complex processes with warmth and expertise.

This remote seasonal role runs September through December 2026, with a set schedule that may include evenings and weekends. You’ll work with CRM, order databases, and design files to help customers thrive.