Remote Seasonal Personalization & Order Concierge

Minted; Virginia; Remote; USD 23,000 - 26,000; Full time

Job summary

Minted is hiring for a remote seasonal Customer Service role available September through December 2026. The position supports a premium design marketplace, handling multi-channel inquiries with warmth and attentiveness.

You will work in a small, collaborative CS team, using Salesforce and other CRM tools to document customer interactions and resolve complex order questions. The role requires strong English communication, problem-solving skills, and comfort navigating multiple systems.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience in customer service for high-end products is a plus.
• Ability to navigate multiple systems and tools with ease.
• Excellent written and verbal English communication.

Responsibilities

• Handle phone, email, live chat, and social media interactions with warmth.
• Resolve unique customer concerns and fulfillment challenges promptly.
• Use Salesforce and other CRM tools to document interactions.
• Cross-reference order information and design files to help customers.
• Identify platform friction points and share insights with leadership.

Skills

Customer service

Problem solving

Multi-channel support

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Job description

Minted is hiring for a remote seasonal Customer Service role available September through December 2026. The position supports a premium design marketplace, handling multi-channel inquiries with warmth and attentiveness.

You will work in a small, collaborative CS team, using Salesforce and other CRM tools to document customer interactions and resolve complex order questions. The role requires strong English communication, problem-solving skills, and comfort navigating multiple systems.