Seasonal Personalization & Order Support Pro (Remote)

Minted; United States; À distance; USD 25 000 - 33 000; Plein temps

Résumé du poste

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. Our Customer Service team delivers elevated, nuanced solutions for pre- and post-order questions.

You will work in a remote seasonal role and engage with customers across phone, email, live chat, and social media with warmth and ownership. Reporting to a Team Supervisor, you will navigate multiple tools and CRM systems, collaborate with leadership, and adapt

Qualifications

• Experience delivering premium customer service across multiple channels.
• Ability to navigate CRM and order databases efficiently.
• Patient, empathetic, and able to handle time-sensitive requests.
• Comfort with remote teamwork and flexible weekend hours.

Responsabilités

• Handle phone, email, live chat, and social media interactions with ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without a rigid script.
• Leverage internal knowledge base to augment service approach and help find answers for customers.
• Manage multi-system workflows by cross-referencing orders, checking design files, and processing order adaptations on the fly.
• Document customer interactions thoroughly within Salesforce or other CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with CS leadership.
• Maintain a high bar for quality and availability, with proactive communication to leadership.
• Participate in regular 1:1s and team huddles to discuss unscripted order resolutions and workflow improvements.
• Share platform friction insights with CS leadership to improve the broader customer journey.

Connaissances

Customer service

Problem solving

Tech-savvy

Empathy

Outils

Salesforce CRM

Description du poste

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. Our Customer Service team delivers elevated, nuanced solutions for pre- and post-order questions.

You will work in a remote seasonal role and engage with customers across phone, email, live chat, and social media with warmth and ownership. Reporting to a Team Supervisor, you will navigate multiple tools and CRM systems, collaborate with leadership, and adapt