Remote Seasonal Claims Support Specialist

Allcat Claims, LLC; United States; Remote; USD 15,000 - 21,000; Part time

Job summary

Allcat Claims Service, LLC is seeking empathetic, customer-focused individuals for a seasonal position to support a high-volume claims environment during weather-driven events. As the first point of contact for insured customers, you will ensure timely outreach and a positive experience in stressful situations.

The role involves outbound calls within 24 hours, providing adjuster contact information, documenting interactions, and handling a high call volume with professionalism.

Qualifications

• Strong customer service and communication skills.
• Ability to demonstrate empathy, compassion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.
• Reliable internet connection and personal equipment (laptop and phone).
• Ability to work a flexible, on-call schedule.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier.
• Provide adjuster contact information and clearly explain next steps in the claims process.
• Accurately document call attempts and customer interactions using templates and systems.
• Handle a high volume of calls while maintaining professionalism and attention to detail.
• Demonstrate empathy, patience and strong communication when assisting customers.
• Adhere to assigned on-call schedules, including evenings, weekends and holidays.

Skills

Customer service

Communication

Empathy

Fast-paced

Computer skills

Process adherence

Reliable internet

On-call

Job description

Allcat Claims Service, LLC is seeking empathetic, customer-focused individuals for a seasonal position to support a high-volume claims environment during weather-driven events. As the first point of contact for insured customers, you will ensure timely outreach and a positive experience in stressful situations.

The role involves outbound calls within 24 hours, providing adjuster contact information, documenting interactions, and handling a high call volume with professionalism.