Administrative Assistant- Home Caller

Allcat Claims, LLC; Texas; Teletrabalho; USD 15 000 - 21 000; Tempo integral

Resumo da oferta

Allcat Claims Service is seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment. You will be the first point of contact for insured customers, ensuring timely outreach and a positive experience during stressful situations.

The role is entry-level with a half-day virtual training and one day of onsite training to ensure readiness. Remote work is available, with occasional on-site option as needed.

Qualificações

• Strong customer service and communication skills.
• Empathy, compassion, and professionalism in all interactions.
• Able to work in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.
• Reliable internet connection and personal equipment (laptop and phone).
• Flexible, on-call schedule.

Responsabilidades

• Initiate outbound calls to insured customers within 24 hours.
• Provide adjuster contact information and explain next steps.
• Document call attempts and interactions using templates and systems.
• Handle a high volume of calls with professionalism and attention to detail.
• Show empathy, patience, and clear communication with customers.
• Adhere to on-call schedules including evenings, weekends, and holidays.

Conhecimentos

Customer service

Communication

Empathy

Professionalism

Adaptability

Tech literacy

Remote readiness

Descrição da oferta de emprego

This position is for our subsidiary: Allcat Claims Service, LLC. To know more, visit us at http://www.allcatclaims.com

About Allcat Claims Service

Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity. We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to "Raising the Bar" for both our clients and partners.

Job Type: Seasonal / Temporary

Compensation: $13/hour (overtime opportunities available)

Schedule: Varying schedule, including on-call availability Monday-Sunday between 7:00 AM - 7:00 PM (including occasional holidays)

Location: Remote (optional workspace available onsite if needed)

Position Overview

We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.

Key Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
• Provide adjuster contact information and clearly explain next steps in the claims process
• Accurately document call attempts and customer interactions using provided templates and systems
• Handle a high volume of calls while maintaining professionalism and attention to detail
• Demonstrate empathy, patience, and strong communication skills when assisting customers
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays

Qualifications

• Strong customer service and communication skills
• Ability to demonstrate empathy, compassion, and professionalism in all interactions
• Comfortable working in a fast-paced, high-volume environment
• Basic computer proficiency and ability to follow documented processes
• Reliable internet connection and personal equipment (laptop and phone required)
• Ability to work a flexible, on-call schedule

Training

• Half-day virtual training provided
• One day of onsite training to ensure readiness and understanding of processes

Additional Information

• This is a seasonal position based on business needs and weather-related claim volume