Administrative Assistant- Home Caller

Aims Community College; United States; Remote; USD 15,000 - 21,000; Part time

Job summary

Allcat Claims Service is seeking empathetic, customer-focused individuals for a seasonal, entry-level claims assistant role. The position supports a high-volume environment during weather-related events and serves as the first contact for insured customers, ensuring timely outreach and a positive experience.

Responsibilities include initiating outbound calls within 24 hours, providing adjuster information, and documenting interactions.

Qualifications

• Strong customer service and communication skills.
• Ability to show empathy, compassion, and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier.
• Provide adjuster contact information and clearly explain next steps in the claims process.
• Accurately document call attempts and customer interactions using provided templates and systems.
• Handle a high volume of calls while maintaining professionalism and attention to detail.
• Demonstrate empathy, patience, and strong communication skills when assisting customers.
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays.

Skills

Customer service

Empathy

Effective communication

High-volume environment

Basic computer skills

On-call flexibility

Job description

This position is for our subsidiary: Allcat Claims Service, LLC. To know more, visit us at http://www.allcatclaims.com.

About Allcat Claims Service: Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity. We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to “Raising the Bar” for both our clients and partners.

Job Type: Seasonal / Temporary

Compensation: $13/hour (overtime opportunities available)

Schedule: Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays)

Location: Remote (optional workspace available onsite if needed)

Position Overview

We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.

Key Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
• Provide adjuster contact information and clearly explain next steps in the claims process
• Accurately document call attempts and customer interactions using provided templates and systems
• Handle a high volume of calls while maintaining professionalism and attention to detail
• Demonstrate empathy, patience, and strong communication skills when assisting customers
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays

Qualifications

• Strong customer service and communication skills
• Ability to demonstrate empathy, compassion, and professionalism in all interactions
• Comfortable working in a fast-paced, high-volume environment
• Basic computer proficiency and ability to follow documented processes
• Reliable internet connection and personal equipment (laptop and phone required)
• Ability to work a flexible, on-call schedule

Training

Half-day virtual training provided

One day of onsite training to ensure readiness and understanding of processes

Additional Information

This is a seasonal position based on business needs and weather-related claim volume #allcatclaims Claim Assist Solutions is a national technology-focused claims adjusting firm comprised of: Allcat Claims Service, Colonial Claims Service, Lighthouse Claims Service, Parker Loss Consultants, Prestige Claims Service, and QA Claims. Claim Assist Solutions is committed to its brand promise to deliver the best service through high-quality claims handling that, in turn, provides valuable capacity back to the carrier.

For more information, visit https://claimassistsolutions.com.