Remote Seasonal Claims Support Specialist

Aims Community College; United States; Remote; USD 15,000 - 21,000; Part time

Job summary

Allcat Claims Service is seeking empathetic, customer-focused individuals for a seasonal, entry-level claims assistant role. The position supports a high-volume environment during weather-related events and serves as the first contact for insured customers, ensuring timely outreach and a positive experience.

Responsibilities include initiating outbound calls within 24 hours, providing adjuster information, and documenting interactions.

Qualifications

• Strong customer service and communication skills.
• Ability to show empathy, compassion, and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier.
• Provide adjuster contact information and clearly explain next steps in the claims process.
• Accurately document call attempts and customer interactions using provided templates and systems.
• Handle a high volume of calls while maintaining professionalism and attention to detail.
• Demonstrate empathy, patience, and strong communication skills when assisting customers.
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays.

Skills

Customer service

Empathy

Effective communication

High-volume environment

Basic computer skills

On-call flexibility

Job description

Allcat Claims Service is seeking empathetic, customer-focused individuals for a seasonal, entry-level claims assistant role. The position supports a high-volume environment during weather-related events and serves as the first contact for insured customers, ensuring timely outreach and a positive experience.

Responsibilities include initiating outbound calls within 24 hours, providing adjuster information, and documenting interactions.