Remote Seasonal Claims Support Assistant

Allcat Claims, LLC; Texas; Remote; USD 15,000 - 21,000; Full time

Job summary

Allcat Claims Service is seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment. You will be the first point of contact for insured customers, ensuring timely outreach and a positive experience during stressful situations.

The role is entry-level with a half-day virtual training and one day of onsite training to ensure readiness. Remote work is available, with occasional on-site option as needed.

Qualifications

• Strong customer service and communication skills.
• Empathy, compassion, and professionalism in all interactions.
• Able to work in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.
• Reliable internet connection and personal equipment (laptop and phone).
• Flexible, on-call schedule.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours.
• Provide adjuster contact information and explain next steps.
• Document call attempts and interactions using templates and systems.
• Handle a high volume of calls with professionalism and attention to detail.
• Show empathy, patience, and clear communication with customers.
• Adhere to on-call schedules including evenings, weekends, and holidays.

Skills

Customer service

Communication

Empathy

Professionalism

Adaptability

Tech literacy

Remote readiness

Job description

Allcat Claims Service is seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment. You will be the first point of contact for insured customers, ensuring timely outreach and a positive experience during stressful situations.

The role is entry-level with a half-day virtual training and one day of onsite training to ensure readiness. Remote work is available, with occasional on-site option as needed.