Claims Operations Support Specialist

Aims Community College; San Antonio (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) retirement plan

Paid Time Off and Holidays

Job summary

Allcat Claims Service is seeking a Claims Administrative Support Specialist to provide essential administrative and operational support to the Claims Department and field adjusting teams in our San Antonio office.

This fast-paced role requires attention to detail, excellent communication skills, and the ability to manage changing priorities during catastrophe events and severe weather.

Qualifications

• High School Diploma or GED required.
• Previous administrative, customer service, insurance, or claims-related experience preferred.
• Strong computer skills, including Microsoft Outlook and Excel.
• Ability to learn and work efficiently within multiple software systems.
• Strong written and verbal communication skills.

Responsibilities

• Provide daily administrative support to Claims Operations, including field and desk adjusting teams.
• Complete claim-related administrative tasks accurately and within established timeframes.
• Make outbound and receive inbound calls to policyholders, adjusters, and other parties as needed.
• Enter, update, and maintain accurate claim information within company systems.
• Monitor and complete assigned tasks, activities, and follow-up items.
• Assist with obtaining and uploading claim documentation, prior-loss information, reports, photos, and other required documentation.
• Support adjusters with administrative needs so they can remain focused on inspecting and handling claims.
• Generate and maintain reports and spreadsheets using Microsoft Excel and other company systems.
• Respond to questions and requests from adjusters, management, and other departments in a timely and professional manner.
• Assist with high-volume claim activity and catastrophe deployments as needed.
• Quickly learn and adapt to new carrier requirements, processes, technology, and workflow changes.
• Maintain professional communication by phone, email, and internal messaging systems.
• Prioritize multiple tasks and deadlines while maintaining accuracy and attention to detail.
• Work collaboratively with Dispatch, Claims Management, Field Operations, QA, Licensing, and other departments as needed.
• Identify issues or delays and elevate them to the appropriate team or manager.
• Contribute to overall team performance by assisting with additional claim-related responsibilities as business needs change.

Skills

Administrative skills

Customer service

Insurance knowledge

Microsoft Excel

Microsoft Outlook

Claims management software

Education

High School Diploma or GED

Tools

Microsoft Outlook

Claims management software

Job description

Allcat Claims Service is seeking a Claims Administrative Support Specialist to provide essential administrative and operational support to the Claims Department and field adjusting teams in our San Antonio office.

This fast-paced role requires attention to detail, excellent communication skills, and the ability to manage changing priorities during catastrophe events and severe weather.