Administrative Assistant- Home Caller

Aims Community College; San Antonio, Northern (TX, KY); Hybrid; USD 15,000 - 21,000; Part time

Job summary

Allcat Claims Service, LLC is seeking an empathetic Administrative Assistant for a seasonal, remote-friendly role supporting high-volume weather-related claims. You will be the first contact for insured customers, delivering a calm, professional experience during stressful times.

Responsibilities include initiating outbound calls within 24 hours, sharing adjuster contacts, documenting each interaction, and following established processes.

Qualifications

• Strong customer service and communication skills are essential.
• Empathy, compassion, and professionalism in all interactions.
• Ability to work in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.
• Reliable internet connection and personal equipment (laptop and phone).
• Ability to work a flexible, on-call schedule.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier.
• Provide adjuster contact information and explain next steps in the claims process.
• Accurately document call attempts and customer interactions using templates and systems.
• Handle a high volume of calls while maintaining professionalism and attention to detail.
• Demonstrate empathy, patience, and clear communication with customers.
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays.

Skills

Customer service

Communication

Empathy

Professionalism

Tools

Basic computer skills

Job description

## Administrative Assistant- Home CallerApply: US TX Remote: Allcat San Antonio: Temporary: Posted Yesterday: JR100856This position is for our subsidiary:Allcat Claims Service, LLCTo know more, visit us at http://www.allcatclaims.com**About Allcat Claims Service**Allcat Claims Service is an established third-party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to “Raising the Bar” for both our clients and partners.**Job Type:** Seasonal / Temporary **Compensation:** $13/hour (overtime opportunities available)**Schedule:** Varying schedule, including on-call availability Monday–Sunday between 7:00 AM – 7:00 PM (including occasional holidays)**Location:** Remote (optional workspace available onsite if needed)**Position Overview**We are seeking empathetic and customer-focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry-level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.**Key Responsibilities*** Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier* Provide adjuster contact information and clearly explain next steps in the claims process* Accurately document call attempts and customer interactions using provided templates and systems* Handle a high volume of calls while maintaining professionalism and attention to detail* Demonstrate empathy, patience, and strong communication skills when assisting customers* Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays**Qualifications*** Strong customer service and communication skills* Ability to demonstrate empathy, compassion, and professionalism in all interactions* Comfortable working in a fast-paced, high-volume environment* Basic computer proficiency and ability to follow documented processes* Reliable internet connection and personal equipment (laptop and phone required)* Ability to work a flexible, on-call schedule**Training*** Half-day virtual training provided* One day of onsite training to ensure readiness and understanding of processes**Additional Information*** This is a seasonal position based on business needs and weather-related claim volume#allcatclaims