Administrative Assistant- Home Caller

Allcat Claims, LLC; United States; Remote; USD 15,000 - 21,000; Part time

Job summary

Allcat Claims Service, LLC is seeking empathetic, customer-focused individuals for a seasonal position to support a high-volume claims environment during weather-driven events. As the first point of contact for insured customers, you will ensure timely outreach and a positive experience in stressful situations.

The role involves outbound calls within 24 hours, providing adjuster contact information, documenting interactions, and handling a high call volume with professionalism.

Qualifications

• Strong customer service and communication skills.
• Ability to demonstrate empathy, compassion and professionalism.
• Comfortable working in a fast-paced, high-volume environment.
• Basic computer proficiency and ability to follow documented processes.
• Reliable internet connection and personal equipment (laptop and phone).
• Ability to work a flexible, on-call schedule.

Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier.
• Provide adjuster contact information and clearly explain next steps in the claims process.
• Accurately document call attempts and customer interactions using templates and systems.
• Handle a high volume of calls while maintaining professionalism and attention to detail.
• Demonstrate empathy, patience and strong communication when assisting customers.
• Adhere to assigned on-call schedules, including evenings, weekends and holidays.

Skills

Customer service

Communication

Empathy

Fast-paced

Computer skills

Process adherence

Reliable internet

On-call

Job description

This position is for our subsidiary:

Allcat Claims Service, LLC

To know more, visit us at http://www.allcatclaims.com

About Allcat Claims Service

Allcat Claims Service is an established third‑party claim adjusting firm, proudly serving clients since 2000. We are known for delivering reliable, high-quality claims support with a strong focus on professionalism and integrity.

We prioritize customer service, continuous learning, and the use of evolving technology to drive efficient, accurate results. Our team is built on experience, strong work ethic, and a commitment to "Raising the Bar" for both our clients and partners.

Job Type: Seasonal / Temporary
Compensation: $13/hour (overtime opportunities available)

Schedule: Varying schedule, including on-call availability Monday-Sunday between 7:00 AM – 7:00 PM (including occasional holidays)

Location: Remote (optional workspace available onsite if needed)

Position Overview

We are seeking empathetic and customer‑focused individuals for a seasonal opportunity supporting a high-volume claims environment driven by weather-related events. This entry‑level role serves as the first point of contact for insured customers, ensuring timely outreach and a positive customer experience during potentially stressful situations.

Key Responsibilities

• Initiate outbound calls to insured customers within 24 hours on behalf of the insurance carrier
• Provide adjuster contact information and clearly explain next steps in the claims process
• Accurately document call attempts and customer interactions using provided templates and systems
• Handle a high volume of calls while maintaining professionalism and attention to detail
• Demonstrate empathy, patience, and strong communication skills when assisting customers
• Adhere to assigned on-call schedules, including evenings, weekends, and occasional holidays

Qualifications

• Strong customer service and communication skills
• Ability to demonstrate empathy, compassion, and professionalism in all interactions
• Comfortable working in a fast-paced, high-volume environment
• Basic computer proficiency and ability to follow documented processes
• Reliable internet connection and personal equipment (laptop and phone required)
• Ability to work a flexible, on-call schedule

Training

• Half-day virtual training provided
• One day of onsite training to ensure readiness and understanding of processes

Additional Information

• This is a seasonal position based on business needs and weather-related claim volume

#allcatclaims