Temporary Remote Customer Service Representative

First Call Claims Solutions; United States; On-site; USD 17,047 - 24,280; Part time

Job summary

A claims management company based in the United States is seeking a Customer Service Representative for a temporary on-call role during disasters. The position requires excellent communication and multitasking skills, providing support to customers while documenting claims accurately. Candidates must have a high school diploma, strong computer skills, and be authorized to work in the U.S. The position offers a compensation of $15 per hour and allows for work from home when convenient.

Qualifications

• 18 years or older.
• Must have a personal cell phone.
• Basic understanding of Windows OS.
• Reliable, punctual, and able to self-manage.

Responsibilities

• Deliver positive customer service with prompt support.
• Guide customers through the claims process.
• Accurately collect and document claim details.
• Utilize call scripting for consistent interactions.

Skills

Excellent communication skills (written and oral)

Typing speed of 40+ WPM

Basic knowledge of Microsoft Office Suite

Ability to multi-task and thrive under pressure

Education

High school diploma or GED

Tools

Windows 11

Job description

About The Role

The CAT (Catastrophe) Customer Service Representative is an on‑call, temporary position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally.

You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Location & Schedule Requirements

• Temporary / On‑call: No guaranteed weekly hours.
• Scheduling: Rotating and flexible. Shifts are posted weekly. Employees select shifts based on availability.
• Shift Options Include: (Shift length minimum 2 hours)
  • Weekends: Available during any weekend (1st-5th weekends of the month)
  • Weekdays: 8:00 AM - 4:00 PM, 4:00 PM - 12:00 AM, or flexible hours
  • Flexible Availability: Combination of weekday and weekend shifts
• Location Requirement: Must reside in an approved state: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI

Operations run 24/7/365, including holidays. Due to the nature of this role, extended periods without shifts may occur.

Key Responsibilities

• Deliver positive customer service by providing prompt, accurate, and courteous support.
• Demonstrate empathy and professionalism while guiding customers through the claims process.
• Accurately collect, document, and update claim details provided by customers.
• Follow client‑specific handling instructions to identify and resolve customer issues.
• Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions.

Network Requirements

• Own a Windows 11 computer (Chromebooks, macOS, Linux not supported) with 8GB+ RAM
• Private, secure internet connection (Ethernet recommended; no public Wi‑Fi, VPNs, or cellular‑based internet connections)
• Cell phone (headset recommended)

Desired Characteristics

• Highly motivated, energetic, and customer‑focused
• Positive, confident, and adaptable to fast‑paced situations

Qualifications

• 18 years or older
• High school diploma or GED
• Must have a personal cell phone
• Excellent communication skills (written and oral)
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows OS
• Reliable, punctual, and able to self‑manage
• Ability to multi‑task and thrive under pressure
• Must be authorized to work in the U.S. without sponsorship.

Compensation

• Pay: $15/hour
• Temporary/Seasonal with rehire opportunities during high‑volume periods:
  • April - May (Hail Claims)
  • July - October (Hurricane Claims)
  • Christmas - New Year (High Call Volume Claims)
• Work from home when convenient
• Salary: $15.00 per hour