Remote SAP Support Specialist — Secret Clearance

Tripoint Solutions LLC

Mississippi

Remote

USD 55,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Medical/Dental/Vision

FSA/HSA

Life and Disability insurance

Supplemental Insurance

PTO

11 holidays

401(k) retirement plan

Professional Development reimbursement

Transit, parking, and cell phone

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This remote role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

An active Secret Clearance is required creation of a strong support foundation is essential. Location flexibility allows remote work with states supported by Tripoint Solutions corporate offices; candidates must be located in

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Proven experience supporting SAP ERP systems in a professional environment.
Strong understanding of ERP concepts and SAP module functionalities.
Excellent problem-solving skills and ability to troubleshoot complex system issues.
Effective communication skills to interact with technical teams and business users.

Responsibilities

Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.