Remote SAP Support Specialist — Secret Clearance Required

Tripoint Solutions LLC; Colorado Springs (CO); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

FSA/HSA

Company-paid Life and Disability ins.

11 paid holidays

401(k) Retirement Plan

Professional Development Reimbursement

Transportation, parking, and cellPhone

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

The candidate must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
• Experience with SAP S/4HANA migration or implementation projects.
• Familiarity with database management and integration technologies related to SAP.
• Knowledge of ITIL processes and service management frameworks.
• Prior experience working in the Professional, Scientific, and Technical Services industry.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

Communication skills

IT systems experience

Microsoft Office

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

SAP ERP

SAP S/4HANA

Job description

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

The candidate must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications. An active Secret Clearance is required for this position.