Remote SAP Support Specialist - Secret Clearance

Tripoint Solutions LLC; Philadelphia (Philadelphia County); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSA & HSA

Company-paid Life & Disability

Paid time off

401(k) Retirement Plan

Professional Development Reimbursement

Transportation & cell phone allowance

Job summary

Tripoint Solutions LLC is seeking a detail-oriented entry-level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

A Secret Clearance is required for this position. Candidates must be located in the United States or be willing to relocate to one of the supported states and be prepared for a government security investigation.

Qualifications

• Bachelor’s degree in IT, CS, Business Admin, or related field.
• Proven experience supporting SAP ERP systems.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules.
• Support SAP User Management (SAP UM) including user access and roles.
• Collaborate with stakeholders to translate requirements into configurations.
• Monitor system performance and perform maintenance for compliance.
• Document support activities and user guides.
• Participate in testing and deployment of SAP updates and patches.

Skills

SAP ERP experience

ERP concepts understanding

Problem solving

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field

Tools

SAP

Job description

Tripoint Solutions LLC is seeking a detail-oriented entry-level SAP Support Specialist to join our IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service.

A Secret Clearance is required for this position. Candidates must be located in the United States or be willing to relocate to one of the supported states and be prepared for a government security investigation.