Remote SAP Support Analyst - Entry Level Secret Clearance

Tripoint Solutions LLC

Alton (IL)

Remote

USD 48,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA/HSA

Life Insurance

Disability Insurance

11 holidays

401(k) plan

Professional Development Reimbursement

Transit reimbursement

Parking reimbursement

Cell phone reimbursement

EOE/ Veterans/ Disabled

Job summary

Tripoint Solutions LLC seeks an entry-level SAP Support Specialist to join the IT support team. This role provides first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and exceptional customer service. Candidates must possess strong communication skills, experience with IT systems or business operations, and proficiency in Microsoft Office applications.

An active Secret Clearance is required for this position. Location: Remote.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Proven experience supporting SAP ERP systems in a professional environment.
Strong understanding of ERP concepts and SAP module functionalities.
SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
Experience with SAP S/4HANA migration or implementation projects.
Familiarity with database management and integration technologies related to SAP.
Knowledge of ITIL processes and service management frameworks.
Prior experience working in the Professional, Scientific, and Technical Services industry.
Active Secret Clearance

Responsibilities

Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.