Remote SAP Support Specialist – Secret Clearance

Tripoint Solutions LLC

Baltimore (MD)

Remote

USD 45,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

FSA/HSA

Life Insurance

Disability Insurance

PTO

11 holidays

401(k) plan

Professional development reimbursement

Transit reimbursement

Cell phone reimbursement

Job summary

Tripoint Solutions LLC is seeking an Entry Level SAP Support Specialist to join our IT support team. This role provides first-line assistance to SAP users and related enterprise applications, ensuring timely issue resolution and excellent customer service.

An active Secret Clearance is required for this position. Candidates should have a Bachelor’s degree in IT, CS, or a related field and proven SAP ERP support experience, with strong communication skills and a willingness to work with IT

Qualifications

Bachelor’s degree in IT, CS, Business Administration, or a related field.
Proven experience supporting SAP ERP systems in a professional environment.
Strong understanding of ERP concepts and SAP module functionalities.
Excellent problem-solving and ability to troubleshoot complex system issues.
Effective communication skills to interact with technical teams and business users.

Responsibilities

Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.