Remote SAP Support Specialist (Junior)

Tripoint Solutions LLC; El Paso (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Tripoint Solutions LLC seeks an Entry Level SAP Support Specialist to join our IT support team, providing first-line assistance to end users of SAP and related applications with focus on timely issue resolution. The candidate should have strong communication skills, IT systems experience, and be eligible for an active Secret Clearance.

This is a remote role; eligible candidates must be located in the United States (AL, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MN, MS, NC, NJ, OH, PA, SC, TN, TX,

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Excellent problem-solving skills and ability to troubleshoot complex system issues.
• Effective communication skills to interact with technical teams and business users.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

SAP ERP

ERP concepts

Problem-solving

Communication

Education

Bachelor's degree in IT/CS/Business Admin/related

Tools

Microsoft Office

Job description

Tripoint Solutions LLC seeks an Entry Level SAP Support Specialist to join our IT support team, providing first-line assistance to end users of SAP and related applications with focus on timely issue resolution. The candidate should have strong communication skills, IT systems experience, and be eligible for an active Secret Clearance.

This is a remote role; eligible candidates must be located in the United States (AL, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MN, MS, NC, NJ, OH, PA, SC, TN, TX,