Remote SAP Support Specialist - Entry Level

Tripoint Solutions LLC

Lorida (FL)

Remote

USD 50,000 - 70,000

Full time

5 days ago

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Benefits offered by this job

Medical/Dental/Vision

FSA & HSA

Life and Disability insurance

11 paid holidays

401(k) Retirement Plan

Professional Development Reimbursement

Transportation & cell phone stipend

Job summary

Tripoint Solutions LLC in the United States seeks an Entry Level SAP Support Specialist for our IT support team. You will provide first-line assistance to end users of SAP and related enterprise applications, ensuring timely issue resolution and strong customer service. An active Secret Clearance is required.

Location: Remote. You must be located in, or willing to relocate to, a state supported by Tripoint Solutions, with no relocation assistance provided.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Proven experience supporting SAP ERP systems in a professional environment.
Strong understanding of ERP concepts and SAP module functionalities.
SAP certification in relevant modules (e.g., SAP FI, SAP MM, SAP SD).
Experience with SAP S/4HANA migration or implementation projects.
Familiarity with database management and integration technologies related to SAP.
Knowledge of ITIL processes and service management frameworks.
Prior experience working in the Professional, Scientific, and Technical Services industry.
Active Secret Clearance

Responsibilities

Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.