Remote SAP Support Specialist – Entry Level with Clearance

Tripoint Solutions LLC; Virginia; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits with a

FSA/HSA benefits

Life and Disability insurance

11 paid holidays

401(k) Retirement Plan

Professional Development Reimbursement

Transportation, parking, and cell/use

Job summary

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team. This role delivers first-line assistance to SAP users and related enterprise applications, ensuring timely resolution and excellent customer service.

Location: Remote in the United States with relocation not offered. Responsibilities include SAP ERP user management, configuring system settings, and collaborating with stakeholders to translate requirements into configurations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience supporting SAP ERP systems in a professional environment.
• Strong understanding of ERP concepts and SAP module functionalities.
• Active Secret Clearance is required.

Responsibilities

• Provide day-to-day technical support and troubleshooting for SAP ERP modules, addressing user issues promptly and effectively.
• Support SAP User Management (SAP UM) activities, including user access, basic role management, and navigation assistance.
• Collaborate with business stakeholders to understand requirements and translate them into system configurations or enhancements.
• Monitor system performance and conduct regular maintenance activities to ensure optimal operation and compliance with best practices.
• Document support activities, system changes, and user guides to maintain clear and accessible knowledge resources.
• Participate in testing and deployment of SAP updates, patches, and new functionalities to ensure seamless integration and minimal disruption.

Skills

Strong communication skills

Active Secret Clearance

Experience with IT systems or business

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

SAP ERP

SAP S/4HANA

Job description

Tripoint Solutions LLC is seeking an entry-level SAP Support Specialist to join our IT support team. This role delivers first-line assistance to SAP users and related enterprise applications, ensuring timely resolution and excellent customer service.

Location: Remote in the United States with relocation not offered. Responsibilities include SAP ERP user management, configuring system settings, and collaborating with stakeholders to translate requirements into configurations.