Remote Salesforce & Process Product Owner

Arrow Electronics; Philadelphia (Philadelphia County); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Short-Term/Long-Term Disability

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to serve as the liaison between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce product backlogs and translate business needs into epics, features, and stories.

This role blends Product Ownership, BPM, and Salesforce Administration to deliver scalable solutions, drive automation, and improve adoption across customers, partners, and employees.

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Provides system administration support of internal and customer-facing Salesforce environments.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.

Skills

Salesforce administration

Product ownership

Business process management

Agile/Scrum

Stakeholder management

Requirements gathering

Process optimization

Data modeling

Cross-team collaboration

UAT

Education

Salesforce ADM-201 Certification

Salesforce Service Cloud Certification

Salesforce Experience Cloud Certification

CSPO Certification

Tools

Salesforce

Power BI

Outlook Add-ins

SalesLoft

SF-to-SF Connectors

ArrowSphere

ERP

Job description

Arrow Electronics is seeking a Business Process Manager to serve as the liaison between business stakeholders, IT, Salesforce developers, and leadership. You will own Salesforce product backlogs and translate business needs into epics, features, and stories.

This role blends Product Ownership, BPM, and Salesforce Administration to deliver scalable solutions, drive automation, and improve adoption across customers, partners, and employees.