Remote Salesforce Product Owner & Process Improvement Lead

Arrow Electronics; Little Elm (TX); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT, Salesforce developers, architects, and leadership. The role combines Product Ownership, BPM, and Salesforce Administration to deliver scalable platform solutions.

Responsibilities include owning Salesforce backlogs, translating requirements into epics and stories, and coordinating sprint activities.

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce administration

Product ownership

Business process management

Agile / Scrum

Tools

Salesforce

Power BI

ArrowSphere

ERP (Oracle EBS)

Job description

Arrow Electronics is seeking a Business Process Manager to serve as the primary liaison between business stakeholders, IT, Salesforce developers, architects, and leadership. The role combines Product Ownership, BPM, and Salesforce Administration to deliver scalable platform solutions.

Responsibilities include owning Salesforce backlogs, translating requirements into epics and stories, and coordinating sprint activities.