Remote Sales & Customer Support Specialist

Teleperformance USA; Minnesota; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Career growth

Job summary

Teleperformance USA in Minnesota is seeking a Customer Sales Specialist to serve as the primary contact for clients, handling inbound and outbound communications to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes service delivery and achieving sales objectives, with a focus on strong communication, basic Windows skills, and a proactive, customer-first approach.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Skills

Customer service

Sales

Typing 25 wpm

Windows OS

Education

High school diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA in Minnesota is seeking a Customer Sales Specialist to serve as the primary contact for clients, handling inbound and outbound communications to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes service delivery and achieving sales objectives, with a focus on strong communication, basic Windows skills, and a proactive, customer-first approach.