Remote Customer Care Specialist

Teleperformance USA; Wisconsin; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Flexible work hours

Paid time off

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as a primary point of contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes resolving inquiries to ensure a positive customer experience in a fast-paced environment.

Residents of select states can apply, with responsibilities including handling inquiries, listening actively, protecting sensitive information, and striving for first-call resolution.

Qualifications

• Minimum 6 months of customer service experience or related role.
• Proficient typing speed of at least 25 words per minute.
• Comfortable using desktop computer systems and Windows-based tools.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Skills

Customer service

Communication

Typing 25 WPM

Windows

Sales experience

Education

High School Diploma or equivalent

Tools

Desktop computer

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as a primary point of contact for clients, handling inbound and outbound communications with professionalism. The role emphasizes resolving inquiries to ensure a positive customer experience in a fast-paced environment.

Residents of select states can apply, with responsibilities including handling inquiries, listening actively, protecting sensitive information, and striving for first-call resolution.