Remote SaaS Technical Writer: User Guides & Workflows

S.I. Systems Ltd.; United States; On-site; CAD 55,000 - 96,000; Part time

Job summary

S.I. Systems Ltd. seeks a Technical Writer to translate technical workflows and system specifications into structured end-user documentation for a CreditLens SaaS platform. The role involves auditing existing materials, creating and maintaining user guides, and collaborating across technical and business stakeholders.

The contract, remote role supports an upcoming business banking release, requiring strong skills in documenting APIs, workflows, and procedures for end users and audit readiness.

Qualifications

• 7+ years in technical writing for SaaS platforms and software documentation.
• Proven delivery of user guides, workflow mapping, and structured procedure documentation.
• Translation of system specifications and API/model updates into end-user documentation.
• Documentation audit and gap assessment for existing technical resources and procedures.

Responsibilities

• Audit existing CreditLens user guides and identify outdated procedures or missing functionality.
• Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness.
• Author and update user guides, job aids, and support resources for the business banking release.
• Create technical manuals, release notes, and step-by-step procedure documentation.
• Translate technical workflows, system specifications, and API/model updates into structured documentation.
• Maintain standardized and audit-ready documentation in shared repositories.
• Collaborate with developers, business analysts, and credit specialists on documentation updates.

Skills

Technical writing

User guides

Workflow mapping

Documentation audit

API documentation

Job description

S.I. Systems Ltd. seeks a Technical Writer to translate technical workflows and system specifications into structured end-user documentation for a CreditLens SaaS platform. The role involves auditing existing materials, creating and maintaining user guides, and collaborating across technical and business stakeholders.

The contract, remote role supports an upcoming business banking release, requiring strong skills in documenting APIs, workflows, and procedures for end users and audit readiness.