Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [2026-89]

S.I. Systems Ltd.; United States; Remote; CAD 55,000 - 96,000; Part time

Job summary

S.I. Systems Ltd. seeks a Technical Writer to translate technical workflows and system specifications into structured end-user documentation for a CreditLens SaaS platform. The role involves auditing existing materials, creating and maintaining user guides, and collaborating across technical and business stakeholders.

The contract, remote role supports an upcoming business banking release, requiring strong skills in documenting APIs, workflows, and procedures for end users and audit readiness.

Qualifications

• 7+ years in technical writing for SaaS platforms and software documentation.
• Proven delivery of user guides, workflow mapping, and structured procedure documentation.
• Translation of system specifications and API/model updates into end-user documentation.
• Documentation audit and gap assessment for existing technical resources and procedures.

Responsibilities

• Audit existing CreditLens user guides and identify outdated procedures or missing functionality.
• Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness.
• Author and update user guides, job aids, and support resources for the business banking release.
• Create technical manuals, release notes, and step-by-step procedure documentation.
• Translate technical workflows, system specifications, and API/model updates into structured documentation.
• Maintain standardized and audit-ready documentation in shared repositories.
• Collaborate with developers, business analysts, and credit specialists on documentation updates.

Skills

Technical writing

User guides

Workflow mapping

Documentation audit

API documentation

Job description

Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [2026-89]

Job Type: Contract

Positions to fill: 1

Job End Date: Mar 31, 2027

Pay Rate: Hourly: Negotiable

Job ID: 155586

Our financial services client is seeking a Technical Writer to translate technical workflows and system specifications using structured user guide creation and workflow documentation [2026-89]

Join a large-scale documentation overhaul initiative supporting an upcoming business banking release for a CreditLens SaaS platform. This role focuses on auditing existing documentation, creating and maintaining user guides, and translating complex technical specifications into structured end-user resources. The engagement supports ongoing maintenance cycles within a large team environment and requires collaboration across technical and business stakeholders.

Join a large-scale documentation overhaul initiative supporting an upcoming business banking release for a CreditLens SaaS platform. This role focuses on auditing existing documentation, creating and maintaining user guides, and translating complex technical specifications into structured end-user resources. The engagement supports ongoing maintenance cycles within a large team environment and requires collaboration across technical and business stakeholders.

Contract, Remote, Working Hours: MST

Must Haves

• 7+ years in technical writing for SaaS platforms and software documentation
• Proven delivery of user guides, workflow mapping, and structured procedure documentation
• Translation of system specifications and API/model updates into end-user documentation
• Documentation audit and gap assessment for existing technical resources and procedures

Nice to Have

• Business banking release documentation
• Standardized audit-ready documentation in shared repositories

Nice to Have

• CreditLens SaaS platform documentation
• Business banking release documentation
• Target Operating Models (TOMs)
• Standardized audit-ready documentation in shared repositories

Responsibilities

• Audit existing CreditLens user guides and identify outdated procedures or missing functionality
• Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness
• Author and update user guides, job aids, and support resources for the business banking release
• Create technical manuals, release notes, and step-by-step procedure documentation
• Translate technical workflows, system specifications, and API/model updates into structured documentation
• Maintain standardized and audit-ready documentation in shared repositories
• Collaborate with developers, business analysts, and credit specialists on documentation updates

Responsibilities

• Audit existing CreditLens user guides and identify outdated procedures or missing functionality
• Analyze click-through rates, usage metrics, and user feedback for documentation effectiveness
• Author and update user guides, job aids, and support resources for the business banking release
• Create technical manuals, release notes, and step-by-step procedure documentation
• Translate technical workflows, system specifications, and API/model updates into structured documentation
• Maintain standardized and audit-ready documentation in shared repositories
• Collaborate with developers, business analysts, and credit specialists on documentation updates

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.