Remote SaaS Product Documentation Writer

Fundraiseup; United States; Remote; USD 41,000 - 49,000; Full time

Benefits offered by this job

Private medical insurance

Vacation days

Public holidays

Sick leave

English courses

Education support

Gym access

Home office setup

Co-working access

Internet allowance

Equity options

Job summary

fundraiseup is seeking a technical writer to own customer-facing product documentation for a large SaaS ecosystem serving nonprofits worldwide. You will translate Russian source details into polished English, ensure live docs match product, and manage release articles with zero lag.

You will work with English-speaking colleagues across departments to close gaps, refresh older content, and produce screenshots, screen recordings, and walkthroughs that accompany releases.

Qualifications

• 3+ years writing technical or product documentation, or comparable tech content.
• Near-native written English (C1/C2) with a consistent voice across a large article set.
• Working Russian, enough to source product behavior directly from a Russian-speaking team and press for missing detail.
• Comfort with technical material, including reading tech specs, following basic API behavior, and writing about it accurately.
• Ability to record, edit, and ship clear screen-recorded walkthroughs, not only written content.
• Self-sufficiency in applying a documentation standard without hand-holding and improving older work to meet it.

Responsibilities

• Turn feature specifications into published articles that go live the same day a release ships, with no lag between product launch and documentation.
• Verify every published claim against the actual product and platform rather than relying on specs or assumptions.
• Triage incoming feedback on live documentation, identify the real problem behind each report, and close it out with a corrected article.
• Refactor older articles that no longer meet the current quality standard as release workload allows.
• Produce and maintain the screenshots, screen recordings, and short walkthroughs that accompany release work.
• Collaborate with English-speaking colleagues across departments to surface and close gaps in existing documentation.

Skills

Technical writing

Content strategy

API documentation

Editing

Job description

fundraiseup is seeking a technical writer to own customer-facing product documentation for a large SaaS ecosystem serving nonprofits worldwide. You will translate Russian source details into polished English, ensure live docs match product, and manage release articles with zero lag.

You will work with English-speaking colleagues across departments to close gaps, refresh older content, and produce screenshots, screen recordings, and walkthroughs that accompany releases.