Remote SaaS Technical Support Specialist

TheraDriver; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

TheraDriver is looking for a Technical Support Specialist to assist customers with technical issues, conduct training, and maintain efficient ticketing systems. This fully remote position requires 3+ years of IT support experience. The ideal candidate will demonstrate exceptional problem-solving abilities and clear communication skills. You'll work closely with the Product and Engineering Team to ensure high customer satisfaction. If you're eager to thrive in a mission-driven environment, this role may be for you.

Qualifications

• 3+ years of experience in IT support, help desk, or systems administration.
• Exceptional attention to detail and clear communication skills.
• Ability to explain technical issues to non-technical users.

Responsibilities

• Provide Tier 1 & 2 support for the TheraDriver SaaS platform.
• Investigate, diagnose, and resolve user-reported technical issues.
• Track and update issues in the ticketing system.

Skills

IT support experience

Excellent technical ability

Strong troubleshooting skills

Clear communication skills

Tools

Google Workspace

Microsoft tools

Ticketing systems

Job description

TheraDriver is looking for a Technical Support Specialist to assist customers with technical issues, conduct training, and maintain efficient ticketing systems. This fully remote position requires 3+ years of IT support experience. The ideal candidate will demonstrate exceptional problem-solving abilities and clear communication skills. You'll work closely with the Product and Engineering Team to ensure high customer satisfaction. If you're eager to thrive in a mission-driven environment, this role may be for you.