Remote Technical Support Specialist: Software & Hardware

Arsenault; New York (NY); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401k retirement savings plan with company match

Paid Time Off

Team-oriented environment

Job summary

A leading data recovery provider is hiring a Technical Support Specialist to deliver remote support for customers, troubleshoot technical issues, and assist with software solutions. Candidates must have a degree in Computer Science or IT, as well as excellent communication and problem-solving skills. The position offers a friendly team environment, benefits like medical coverage, and opportunities for career growth, making it perfect for those who thrive in a collaborative setting.

Qualifications

• Degree or equivalent experience in computer hardware and software.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support or similar role preferred.

Responsibilities

• Provide technical support for customers via phone and email.
• Troubleshoot and resolve technical issues for users.
• Maintain a high-level technical understanding of all products.

Skills

Excellent written and verbal communication

Problem-solving skills

Attention to detail

Interpersonal skills

Education

Degree in Computer Science or Information Technology

Tools

Windows

Linux

Mac OS

Remote desktop applications

Help desk software

Job description

A leading data recovery provider is hiring a Technical Support Specialist to deliver remote support for customers, troubleshoot technical issues, and assist with software solutions. Candidates must have a degree in Computer Science or IT, as well as excellent communication and problem-solving skills. The position offers a friendly team environment, benefits like medical coverage, and opportunities for career growth, making it perfect for those who thrive in a collaborative setting.