Remote Technical Support Engineer - SaaS, Bilingual (Spanish/English)

Propel; Austin (TX); Remote; USD 60,000 - 67,000; Full time

Job summary

A fast-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for users, identifying and resolving issues while collaborating with internal teams. The ideal candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and fluency in Spanish. Join a mission-driven company at the forefront of digital innovation!

Qualifications

• 1–3 years of experience in Technical Support or Customer Support.
• Excellent communication skills: able to translate technical issues.
• Experience maintaining knowledge base content.

Responsibilities

• Manage and resolve incoming support tickets efficiently.
• Maintain clear records of customer issues and actions taken.
• Work closely with Product and Engineering teams.

Skills

Technical Support

Customer Support

Problem-solving

Communication Skills

Organizational Skills

Knowledge Management

Fluency in Spanish

Job description

A fast-growing technology company is looking for a Technical Support Engineer to join their global support team. In this fully remote role, you will be the first line of contact for users, identifying and resolving issues while collaborating with internal teams. The ideal candidate has 1-3 years of experience in a SaaS environment, strong communication skills, and fluency in Spanish. Join a mission-driven company at the forefront of digital innovation!