Remote SaaS Support Specialist - Technical Help

Akraya, Inc.; Westminster (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing firm is seeking four Technical Support Specialists for a 3-month project with potential for longer-term placement. You will provide empathetic support for technical issues, managing a blend of emails and phone requests daily. The ideal candidate excels in customer service, has strong troubleshooting skills, and is familiar with Google Suite. Join us to be part of an award-winning team committed to excellence and innovation in IT staffing.

Qualifications

• Must possess excellent communication and active listening skills.
• Strong troubleshooting and problem-solving abilities required.
• Familiarity with Google Suite is essential.

Responsibilities

• Provide customer service via phone, chat, and email.
• Manage and resolve customer requests efficiently.
• Document detailed case notes for customer interactions.
• Apply knowledge base and escalate requests appropriately.
• Maintain knowledge of SAAS products and system updates.

Skills

Excellent communication

Active listening

Troubleshooting

Problem-solving

Familiarity with Google Suite

Job description

A leading IT staffing firm is seeking four Technical Support Specialists for a 3-month project with potential for longer-term placement. You will provide empathetic support for technical issues, managing a blend of emails and phone requests daily. The ideal candidate excels in customer service, has strong troubleshooting skills, and is familiar with Google Suite. Join us to be part of an award-winning team committed to excellence and innovation in IT staffing.