Remote SaaS Support Specialist

Transfinder; New York (NY); Remote; USD 61,000 - 70,000; Full time

Job summary

An established industry player is seeking a Software Support Specialist to be the primary contact for clients facing technical challenges. This role involves managing and resolving complex issues related to software installations, ensuring exceptional customer service, and collaborating with cross-functional teams. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and as part of a team. Join a dynamic environment where your contributions will directly impact client success and satisfaction, and where continuous learning is encouraged. If you are passionate about technology and client support, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in technical support for SaaS products.
• Proficiency in SQL and diagnostic tools for troubleshooting.

Responsibilities

• Resolve complex client technical challenges with software installations.
• Provide exceptional customer service and manage multiple support cases.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Problem Solving

Technical Support

Education

Bachelor's Degree in a related field

Tools

SQL

CRM Software

DevTools

Kibana

Remote Desktop Protocol (RDP)

Job description

An established industry player is seeking a Software Support Specialist to be the primary contact for clients facing technical challenges. This role involves managing and resolving complex issues related to software installations, ensuring exceptional customer service, and collaborating with cross-functional teams. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work both independently and as part of a team. Join a dynamic environment where your contributions will directly impact client success and satisfaction, and where continuous learning is encouraged. If you are passionate about technology and client support, this opportunity is perfect for you.