Remote SaaS Support Specialist (Entry-Level)

Tobi Cloud; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hands-on learning

Friendly team environment

Flexible remote work

Job summary

A fast-growing software company is seeking an entry-level Application Support Specialist. This role involves assisting customers and solving problems while working closely with product and engineering teams. Ideal candidates are organized, curious, and have strong communication skills. You will enjoy a supportive environment that values your ideas and offers flexibility, allowing you to work remotely. No extensive qualifications required, making it a great opportunity for recent graduates or career changers.

Qualifications

• 0–2 years of experience in customer support, tech support, IT, or similar roles.
• Strong written and spoken communication skills.
• A curious mindset to understand how things work.

Responsibilities

• Provide first line of support for customers.
• Answer questions and guide users to solutions.
• Organize and advance support tickets.

Skills

Customer support

Strong communication skills

Curious mindset

Organizational skills

Empathy

Job description

A fast-growing software company is seeking an entry-level Application Support Specialist. This role involves assisting customers and solving problems while working closely with product and engineering teams. Ideal candidates are organized, curious, and have strong communication skills. You will enjoy a supportive environment that values your ideas and offers flexibility, allowing you to work remotely. No extensive qualifications required, making it a great opportunity for recent graduates or career changers.