Remote Tech Support Specialist for SaaS Hosts

Magic, Inc; United States; Remote; USD 3,000 - 7,000; Full time

Job summary

Magic, Inc is seeking a Technical Support Specialist for a freelance, remote role. The ideal candidate will provide troubleshooting via live chat for our SaaS platform aimed at property management. This role requires a proactive and detail-oriented individual capable of assisting users with technical issues related to short-term rental operations. Applicants should have at least 1 year of experience in technical support, native-level English proficiency, and flexibility to work weekends, especially APAC or EU time zones.

Qualifications

• Minimum 1 year of technical support experience with live chat.
• Native-level English proficiency (C2).
• Experience adjusting communication style based on customer context.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries through live chat.
• Diagnose and resolve technical issues related to the platform.
• Maintain detailed records of customer interactions in CRM.

Skills

Live chat support

Technical troubleshooting

Problem-solving skills

Communication skills

Attention to detail

Job description

Magic, Inc is seeking a Technical Support Specialist for a freelance, remote role. The ideal candidate will provide troubleshooting via live chat for our SaaS platform aimed at property management. This role requires a proactive and detail-oriented individual capable of assisting users with technical issues related to short-term rental operations. Applicants should have at least 1 year of experience in technical support, native-level English proficiency, and flexibility to work weekends, especially APAC or EU time zones.