Remote SaaS Support Consultant

SupportYourApp; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

USD compensation

International environment

Referral rewards

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to join a globally distributed team. The role focuses on handling customer inquiries, billing questions, and technical issues across SaaS and cybersecurity domains, with an emphasis on timely, empathetic support.

You will work remotely, engage with multilingual customers, and maintain high standards of service while meeting performance targets. A flexible schedule and international environment are offered.

Qualifications

• 6+ months of experience in customer support.
• Experience supporting SaaS or cybersecurity products.
• Strong English communication, both written and spoken.
• Technical aptitude with software and digital tools.

Responsibilities

• Respond to customer emails with SLA-aligned responses.
• Handle billing inquiries, account management, cancellations, and disputes.
• Identify needs and provide effective solutions.
• Troubleshoot technical product issues to resolve customer problems.
• Provide product information and sales-related responses when needed.
• Proactively manage and update open support cases.
• Follow up promptly to ensure complete issue resolution.
• Escalate complex issues to the appropriate team when necessary.

Skills

English C1

Customer support

SaaS experience

Cybersecurity awareness

Technical troubleshooting

Tools

Zendesk

CRM systems

Job description

SupportYourApp is seeking a Customer Support Consultant to join a globally distributed team. The role focuses on handling customer inquiries, billing questions, and technical issues across SaaS and cybersecurity domains, with an emphasis on timely, empathetic support.

You will work remotely, engage with multilingual customers, and maintain high standards of service while meeting performance targets. A flexible schedule and international environment are offered.