Remote Global Customer Support Specialist

SupportYourApp; United States; Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

Inclusive international environment

USD compensation

Referral rewards

Work-life balance & health policy

Responsive leadership

Self-development opportunities

No time-tracking

Job summary

SupportYourApp is a global Intelligent Support-as-a-Service leader, offering high-quality customer and technical support across 60 languages. Join us as a Customer Support Consultant and work in a multicultural, multilingual environment with home-office flexibility and People First management.

You will deliver outstanding support via phone, chat, and email, build strong relationships, and stay ahead with evolving tools and security practices while collaborating with developers and

Qualifications

• Excellent English skills (C1 for both spoken and written).
• At least 6 months of experience in a customer support role.
• Experienced with Zendesk or highly experienced with another CRM.
• Strong analytical thinking and research skills.
• Experience in travel industry.
• Positive, proactive and responsible attitude.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Responsibilities

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Skills

English proficiency

Customer support

CRM experience

Analytical thinking

Travel industry experience

Positive attitude

Tech savvy PC

Tools

Zendesk

Job description

SupportYourApp is a global Intelligent Support-as-a-Service leader, offering high-quality customer and technical support across 60 languages. Join us as a Customer Support Consultant and work in a multicultural, multilingual environment with home-office flexibility and People First management.

You will deliver outstanding support via phone, chat, and email, build strong relationships, and stay ahead with evolving tools and security practices while collaborating with developers and