Remote Technical Support Consultant | Flexible Shifts

SupportYourApp; United States; Remote; USD 25,000 - 44,000; Part time

Benefits offered by this job

Flexible schedule: 2 days off and 5-sh

Fully remote cooperation

Inclusive international environment

Compensation in USD

No time-tracking requirements

Job summary

SupportYourApp is seeking a Technical Support Consultant to join our global team. This short-term role offers potential for ongoing collaboration and a chance to develop new skills within a People First management framework.

You will handle technical inquiries via email and chat, guiding customers through issues, and documenting interactions. The position emphasizes a professional, patient customer experience and high-quality problem solving.

Qualifications

• Minimum 1 year of experience in technical customer support.
• Excellent English communication skills (C1) in speaking and writing.
• Video support experience is a plus.
• Must have a personal computer with at least 8GB RAM and stable internet connection.

Responsibilities

• Provide technical support via email and chat professionally and efficiently.
• Troubleshoot product issues and guide customers through solutions step-by-step.
• Identify whether issues relate to bulb, app, connectivity, setup, or user configuration.
• Ask the right questions to understand and diagnose problems.

Skills

English proficiency

Technical troubleshooting

Customer support

Remote work adaptability

Job description

SupportYourApp is seeking a Technical Support Consultant to join our global team. This short-term role offers potential for ongoing collaboration and a chance to develop new skills within a People First management framework.

You will handle technical inquiries via email and chat, guiding customers through issues, and documenting interactions. The position emphasizes a professional, patient customer experience and high-quality problem solving.