Remote L2 Technical Support Consultant | Flexible Schedule

SupportYourApp; United States; Remote; USD 34,000 - 55,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote work

Inclusive international environment

USD compensation

Employee referrals program

Health and wellbeing support

Professional development support

Trust-based culture

Job summary

SupportYourApp is seeking a skilled L2 Technical Support Consultant to join a global, multilingual team. The role is fully remote from the United States, offering the chance to work with top clients while maintaining a flexible schedule.

You will provide expert technical support via email, phone, and chat, triage complex issues, and contribute to a shared knowledge base. USD compensation is provided, with a focus on SLA adherence.

Qualifications

• 1–2 years in Technical Support Engineer, Systems Administrator, or Advanced Support Specialist roles.
• Hands-on experience with Windows and Linux operating systems, CLI/terminal management.
• Diagnose, troubleshoot, and resolve hardware-related issues in technical environments.
• Experience navigating and analyzing system logs to identify issues.
• Strong troubleshooting and analytical skills with a customer-oriented mindset.

Responsibilities

• Deliver outstanding technical support via emails, phone calls and chats.
• Take ownership of technical issues reported by customers and triage them as needed.
• Analyze and resolve customer inquiries containing technical issues or feedback.
• Follow procedures for escalation to internal teams and stakeholders.
• Maintain records of failures, maintenance activities, and bugs.
• Contribute to and maintain the support knowledge base and documentation.
• Ensure compliance with SLAs.

Skills

English C1 proficiency

Technical Support

Windows CLI

Linux CLI

Hardware Troubleshooting

Log Analysis

Customer Focus

Job description

SupportYourApp is seeking a skilled L2 Technical Support Consultant to join a global, multilingual team. The role is fully remote from the United States, offering the chance to work with top clients while maintaining a flexible schedule.

You will provide expert technical support via email, phone, and chat, triage complex issues, and contribute to a shared knowledge base. USD compensation is provided, with a focus on SLA adherence.