Remote SaaS Renewals & Growth Manager

BrowserStack; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Gratuity

Unlimited Time Off

Remote-First work environment

Remote-First Allowance

Job summary

BrowserStack, the world’s leading cloud-based software testing platform, is seeking an Account Manager focused on renewals and retention. You will manage regional contracts, negotiate with senior executives, and work with sales, finance and legal to maximize renewal outcomes.

Based in a remote setup, the role requires coordinating cross-functionally, driving upsell opportunities, and maintaining trusted relationships to protect and grow revenue with BrowserStack's customers.

Qualifications

• 1–3 years in Renewals or Account Management within a SaaS organisation.
• Clear, concise communication via email, phone, or in-person with a confident tone.
• Proven ability to cross-collaborate with sales, finance and legal teams.
• Knowledge of SFDC or similar CRM tools is preferred.

Responsibilities

• Manage customer contract renewals and present to executives to negotiate and close.
• Establish long-term relationships to maximise retention and revenue.
• Drive expansions through upsell opportunities and value creation at renewal.
• Coordinate with customer-facing teams to execute retention plans.
• Use data-driven health metrics to identify at-risk customers and act.
• Maintain account information in Salesforce throughout the lifecycle.
• Maintain deep knowledge of BrowserStack products and target industries.

Skills

Renewals/Account Management in SaaS

Strong communication & negotiation

Cross-functional collaboration

SFDC familiarity

Tools

Salesforce (SFDC)

Job description

BrowserStack, the world’s leading cloud-based software testing platform, is seeking an Account Manager focused on renewals and retention. You will manage regional contracts, negotiate with senior executives, and work with sales, finance and legal to maximize renewal outcomes.

Based in a remote setup, the role requires coordinating cross-functionally, driving upsell opportunities, and maintaining trusted relationships to protect and grow revenue with BrowserStack's customers.