Remote SaaS Account Manager – Growth & Retention

Buyers Edge Platform; Chicago, Northern (IL, KY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

ArrowStream is seeking an experienced Account Manager to drive retention, growth, and product adoption across BEP portfolios. You will manage multi-threaded relationships with executives and users, coordinate with Implementation, Sales, and Data teams, and lead renewal cycles.

This remote role requires 5+ years in SaaS account management, strong business acumen, and the ability to travel overnight a few nights per month. Bachelor’s degree and proficiency with CRM/Jira/Excel are preferred.

Qualifications

• 5+ years of Account Management or Customer Success experience within a SaaS environment.
• Bachelor’s degree or related experience.
• Ability to travel overnight a few nights per month.
• Strong communication and relationship-building skills.
• Experience with CRM, Jira, and customer service tools.

Responsibilities

• Own the customer relationship to drive retention, growth, and product adoption.
• Build multi-threaded relationships across executive and user stakeholders.
• Lead Executive Business Reviews to demonstrate ROI and value.
• Manage renewals, contract negotiations, and upsell opportunities.
• Coordinate with Implementation, Sales, and Data teams to ensure onboarding and adoption.
• Document customer insights and feedback for the Product team.

Skills

Account management

Customer success

Sales orientation

Cross-functional collaboration

Data interpretation

Education

Bachelor’s degree

Tools

CRM

Jira

Customer service software

Job description

ArrowStream is seeking an experienced Account Manager to drive retention, growth, and product adoption across BEP portfolios. You will manage multi-threaded relationships with executives and users, coordinate with Implementation, Sales, and Data teams, and lead renewal cycles.

This remote role requires 5+ years in SaaS account management, strong business acumen, and the ability to travel overnight a few nights per month. Bachelor’s degree and proficiency with CRM/Jira/Excel are preferred.