Strategic SaaS Account Manager - Remote Mumbai

BrowserStack; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first policy

Home office stipend

Unlimited PTO

Medical insurance

Remote work flexibility

Job summary

BrowserStack, a remote-first software testing platform, is seeking a Strategic Account Manager to own a defined book of strategic accounts across engineering-led enterprises. You will drive long-term revenue growth through multi-product expansions and durable executive relationships.

You will engage with engineering leaders and economic buyers, manage renewals, and collaborate with internal teams to uncover expansion opportunities.

Qualifications

• 5–8 years experience aligned to Account Management, Farming, Expansion, Upsell / Cross-sell.
• Willingness to work region-aligned time zones based on customer coverage.
• Passionate about tech and SaaS; customer centricity and empathy in a fast-paced startup.
• Solid understanding of SaaS business models and selling to technical executives.
• Global market experience preferred; bachelor’s degree required.

Responsibilities

• Own a portfolio of strategic customers for long‑term revenue growth and retention.
• Drive upsell, cross-sell and renewal across multi‑product SaaS portfolios.
• Identify expansion levers using usage data, customer maturity, and goals.
• Engage engineering leaders and economic buyers confidently.
• Maintain Salesforce hygiene to support forecasting and decision‑making.
• Build trusted relationships with technical users and executives.

Skills

Account Management

Farming & Expansion

Upsell / Cross-sell

Executive Engagement

SaaS sales

Technical stakeholder engagement

Global market experience

Education

Bachelor's degree

Tools

Salesforce

Usage data analysis

Job description

BrowserStack, a remote-first software testing platform, is seeking a Strategic Account Manager to own a defined book of strategic accounts across engineering-led enterprises. You will drive long-term revenue growth through multi-product expansions and durable executive relationships.

You will engage with engineering leaders and economic buyers, manage renewals, and collaborate with internal teams to uncover expansion opportunities.