Remote SaaS Account Manager – Upsell & Renewals Expert

Maxwell Bond; United States; Remote; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off: 20–27 days

401(k) retirement plan with employer match

Employer-paid life insurance

Short-term and long-term disability

Annual bonus: 5%

Job summary

A global SaaS provider is seeking an experienced Account Manager to oversee customer account management and build strong relationships. In this remote position, you will manage renewals, upsell opportunities, and collaborate with cross-functional teams to enhance customer experience. Strong experience in SaaS or distribution is essential, along with excellent communication and negotiation skills. This role includes some travel for customer events.

Qualifications

• Experience in SaaS, ERP, logistics, or distribution.
• Comfortable in a fast-paced, remote-first environment.
• Willing to travel occasionally for customer and industry events.

Responsibilities

• Act as the lead point of contact for all account-related matters.
• Build and maintain strong, long-term customer relationships.
• Manage customer accounts, including renewals and contracts.

Skills

Experience in Account Management within SaaS

Strong communication skills

Negotiation skills

Relationship-building skills

Customer-focused

Ability to manage complex sales cycles

Knowledge of wholesale and distribution

Job description

A global SaaS provider is seeking an experienced Account Manager to oversee customer account management and build strong relationships. In this remote position, you will manage renewals, upsell opportunities, and collaborate with cross-functional teams to enhance customer experience. Strong experience in SaaS or distribution is essential, along with excellent communication and negotiation skills. This role includes some travel for customer events.