Remote SaaS Implementation & Training Specialist

VidCruiter Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

VidCruiter is seeking a Remote Project Specialist to support clients worldwide from a fully remote setup. You will work Monday to Friday, 10pm to 6am PHT, delivering video calls, demos, go-live support, and ongoing client guidance in a collaborative, cross-functional environment.

You will document interactions, tailor basic configurations, develop training materials, and gather feedback to improve the product and client experience.

Qualifications

• Experience working with clients and leveraging technology solutions, preferably in a SaaS environment.
• Strong communication and organizational skills with attention to detail.
• Proven ability to manage multiple tasks and deliver high-quality output.

Responsibilities

• Support clients via daily video conference calls, addressing questions and providing guidance as needed.
• Document client interactions by capturing key discussion points, decisions, and action items to maintain project alignment and continuity.
• Assist in conducting product demos and walkthroughs for client teams.
• Collaborate with the Services team to identify and troubleshoot client issues.
• Support clients through the go-live process, ensuring a smooth transition to the platform.
• Develop a working understanding of customers’ recruiting processes and workflows to provide practical project support.
• Help prepare and deliver training materials for small to mid-sized teams of recruiting specialists and hiring managers.
• Configure the VidCruiter platform under guidance, incorporating basic customer customization requirements.
• Support Implementation Managers with project-related tasks across multiple concurrent client implementations.
• Gather client feedback and relay insights to internal teams to help improve the product and client experience.

Skills

Client support

SaaS experience

English proficiency

Job description

VidCruiter is seeking a Remote Project Specialist to support clients worldwide from a fully remote setup. You will work Monday to Friday, 10pm to 6am PHT, delivering video calls, demos, go-live support, and ongoing client guidance in a collaborative, cross-functional environment.

You will document interactions, tailor basic configurations, develop training materials, and gather feedback to improve the product and client experience.