Remote SaaS Support Specialist
Paycom - ATS
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Benefits offered by this job
Job summary
ProfitSolv is seeking a Software Support Representative to resolve client software inquiries and issues, collaborating with cross-functional teams to deliver outstanding support.
Serve as the primary contact via email, phone, and live chat; diagnose problems, guide clients to solutions, and log all interactions for tracking.
This fully remote role offers performance-based pay, comprehensive benefits, and a culture that values ownership, curiosity, and growth across the US.
Qualifications
- Associate degree or minimum of 2 years of experience in a software support or customer service role.
- Strong technical and analytical skills.
- Strong communication and interpersonal skills.
- Knowledge of MS Suite including MS Graph.
- Detail-oriented with strong problem-solving and multitasking abilities.
Responsibilities
- Serve as primary contact for clients via email, phone, and live chat.
- Diagnose and troubleshoot software issues, guiding clients to solutions.
- Log and maintain records of client interactions and actions.
- Assist in creating and maintaining support documentation.
- Identify patterns in client inquiries and provide feedback to product teams.
Skills
Education
Tools
Job description
ProfitSolv is seeking a Software Support Representative to resolve client software inquiries and issues, collaborating with cross-functional teams to deliver outstanding support.
Serve as the primary contact via email, phone, and live chat; diagnose problems, guide clients to solutions, and log all interactions for tracking.
This fully remote role offers performance-based pay, comprehensive benefits, and a culture that values ownership, curiosity, and growth across the US.
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