Remote Technical Support Agent — 24/7 Availability

VidCruiter Inc.; United States; Teletrabalho; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Paid OT

Leaves

Career advancement

Remote benefits

Resumo da oferta

VidCruiter is seeking a Technical Applicant Support Agent to join our remote team. You will handle requests from our global community, troubleshoot and research issues to provide prompt resolutions and ensure high client satisfaction.

You’ll also collaborate with cross-functional teams and contribute to offline tasks to maintain our reputation for exceptional service. We offer multiple schedules, 24/7 operations, and a path for advancement.

Qualificações

• Previous customer experience is a bonus if you provide technical support via live chat, email, and phone, and with experience in using help desk software.
• Technically savvy and can easily learn new platforms and software.
• Ability to troubleshoot different types of technical issues, starting from hardware to operating system/application issues.
• Organizational skills with excellent attention to detail, with the ability to multitask under stressful circumstances.

Responsabilidades

• Provide support for end users (local and remote), focusing on individualized customer service at a high-standard professional level via a live chat system.
• Diagnose and resolve technical hardware and software issues.
• Research technical questions using available information resources.
• Provide user feedback on how to effectively and efficiently take appropriate action.
• Identify and elevate priority issues to the appropriate resource.
• Update the User Support ticketing system with any modifications, changes, and the present status of a ticket.
• Troubleshoot all end-user issues beginning from hardware issues to operating system/application issues.
• Ensure proper use of the ticketing system in place when helping end users.
• Maintain communications with the Support Lead/Manager on time.

Conhecimentos

Customer support

Live chat support

Troubleshooting

Help desk software

Multitasking

Attention to detail

Ferramentas

Ticketing system

Descrição da oferta de emprego

VidCruiter is seeking a Technical Applicant Support Agent to join our remote team. You will handle requests from our global community, troubleshoot and research issues to provide prompt resolutions and ensure high client satisfaction.

You’ll also collaborate with cross-functional teams and contribute to offline tasks to maintain our reputation for exceptional service. We offer multiple schedules, 24/7 operations, and a path for advancement.