Remote Project Specialist

VidCruiter Inc.; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

VidCruiter is seeking a Remote Project Specialist to support clients worldwide from a fully remote setup. You will work Monday to Friday, 10pm to 6am PHT, delivering video calls, demos, go-live support, and ongoing client guidance in a collaborative, cross-functional environment.

You will document interactions, tailor basic configurations, develop training materials, and gather feedback to improve the product and client experience.

Qualifications

• Experience working with clients and leveraging technology solutions, preferably in a SaaS environment.
• Strong communication and organizational skills with attention to detail.
• Proven ability to manage multiple tasks and deliver high-quality output.

Responsibilities

• Support clients via daily video conference calls, addressing questions and providing guidance as needed.
• Document client interactions by capturing key discussion points, decisions, and action items to maintain project alignment and continuity.
• Assist in conducting product demos and walkthroughs for client teams.
• Collaborate with the Services team to identify and troubleshoot client issues.
• Support clients through the go-live process, ensuring a smooth transition to the platform.
• Develop a working understanding of customers’ recruiting processes and workflows to provide practical project support.
• Help prepare and deliver training materials for small to mid-sized teams of recruiting specialists and hiring managers.
• Configure the VidCruiter platform under guidance, incorporating basic customer customization requirements.
• Support Implementation Managers with project-related tasks across multiple concurrent client implementations.
• Gather client feedback and relay insights to internal teams to help improve the product and client experience.

Skills

Client support

SaaS experience

English proficiency

Job description

Stop counting the days; start making your days count!

VidCruiter is a recognized Great Place to Work®. We are a strong team that is making a real difference by virtually connecting employers with qualified job seekers around the world. As a fast-growing company, we offer limitless opportunities for advancement and professional development. You will feel right at home thanks to our welcoming, collaborative company culture.

At VidCruiter, we take pride in the work we do. There is a reason why we’re continually named an industry leader by the popular software review site G2 .

Stop counting the days; start making your days count. If you want to collaborate with our team of experts contribute towards our success and be recognized for your work, then VidCruiter is the place for you!

About the position:

Job Title: Remote Project Specialist

Location: Remote

Schedule: Monday to Friday, 10pm to 6am PHT

Join our growing team of 80+ talented professionals working remotely from the Philippines and across the globe.At VidCruiter, we offer a very welcoming environment with an excellent work-life balance. We work as a team and have an all-hands-on-deck approach to everything we do. With a constantly growing company, you will always have something new to learn and do. Our motto is continuous improvement and the VidCruiter team is here for you every step of the way to make sure you succeed.

If you're looking for an exciting opportunity in an innovative and ever-changing industry - VidCruiter is the company for you!

VidCruiter is on a mission to help our clients build customized recruitment processes that deliver the highest-quality employees in the most efficient and cost-effective way. Our Implementation Team is behind each launch, checking every detail, collaborating with every stakeholder to get it right.

You’ll work on a close-knit team to develop business solutions for our global clients. You have high attention to detail and a knack for streamlining processes. We want you to bring your problem-solving skills to our growing team and help us change the world of recruiting!

What You’ll Do:

• Support clients via daily video conference calls, addressing questions and providing guidance as needed.
• Document client interactions by capturing key discussion points, decisions, and action items to maintain project alignment and continuity.
• Assist in conducting product demos and walkthroughs for client teams.
• Collaborate with the Services team to identify and troubleshoot client issues.
• Support clients through the go-live process, ensuring a smooth transition to the platform.
• Develop a working understanding of customers’ recruiting processes and workflows to provide practical project support.
• Help prepare and deliver training materials for small to mid-sized teams of recruiting specialists and hiring managers.
• Configure the VidCruiter platform under guidance, incorporating basic customer customization requirements.
• Support Implementation Managers with project-related tasks across multiple concurrent client implementations.
• Gather client feedback and relay insights to internal teams to help improve the product and client experience.

What We’re Looking For:

Must be available to work Monday to Friday (10pm to 6am PHT).

Proven track record of working with clients and leveraging technology solutions, preferably within a SaaS environment.

Proficiency in English language or communication skills (verbal and non-verbal).

Successful experience in technical support, training, onboarding, implementation, project management, or other relevant skill sets.

Strong organizational skills with a high attention to detail and the ability to multitask

Excellent time management skills and the ability to prioritize work.

Ensure consistent HIGH-QUALITY output at all times.

Highly dependable.

The following link will direct you to a post published by the Founder of VidCruiter and Council member with Forbes, Sean Fahey. In his post titled “Five Lessons Learned from The Waves of Change In 2020,” he enlightens us on how the challenges brought on by COVID-19 are not seen as an obstacle but instead present us with opportunity. To read more,

We thank all applicants for their interest, only those selected for interviews will be contacted.

VidCruiter is committed to ensuring, equal employment opportunity regardless of sex, race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We consider qualified applicants and will meet the needs of those requiring reasonable accommodations. If you have a special need that requires accommodationduring any stage of your recruitment process, please email our HR Team at [e-mail] .