Remote SaaS Solutions Consultant

Smart Communications group; United States, Northern America, Americas; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-funded health savings account

Flexible spending plan

Life insurance

AD&D insurance

Short-term disability insurance

Long-term disability insurance

Gym membership reimbursement

401K contribution

18 days’ holiday allowance

Birthday day off

Job summary

Smart Communications is seeking a Professional Services Consultant to deliver our Conversation Cloud solutions remotely, ensuring projects meet timelines, budgets, and high client satisfaction. You will design REST/SOAP integrations, map client requirements to our platform, and provide thorough implementation documentation.

This fully remote role emphasizes strong communication, technical acumen across cloud platforms, and teamwork to drive successful outcomes for diverse clients.

Qualifications

• 4-7 years of technical SaaS experience.
• Excellent verbal and written communication.
• Strong analytical and problem-solving skills.
• Commercial decision-making and client-service orientation.

Responsibilities

• Lead remote delivery of Smart Communications solutions on time and on budget.
• Design integrations via REST/SOAP with customer APIs.
• Transfer product knowledge to customers at project close.
• Coordinate with teams to ensure successful project completion.
• Maintain project plans and support change controls.

Tools

AWS

Azure

GCP

REST

JSON

XML/XSD

CCM

WCM

CRM

ECM

ADFS

OKTA

SAML

OpenID

Job description

Smart Communications is seeking a Professional Services Consultant to deliver our Conversation Cloud solutions remotely, ensuring projects meet timelines, budgets, and high client satisfaction. You will design REST/SOAP integrations, map client requirements to our platform, and provide thorough implementation documentation.

This fully remote role emphasizes strong communication, technical acumen across cloud platforms, and teamwork to drive successful outcomes for diverse clients.